Use cases

What you can do with Autoplay

Eight ways teams use Autoplay's real-time behavioral layer to drive activation, retention, and revenue β€” in-app and in the inbox.

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Onboarding
Activation

Accelerate onboarding & time-to-value

Get new users to their first win faster, with behavior-aware guidance that adapts as they go.

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Revenue
Upsell

Drive natural upsells

Surface the right features to the right users inside chat, based on history and in-product behavior.

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Retention
Activation

Improve retention

Guide users toward their aha moment before they churn, with proactive CX that knows where they are in the journey.

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Support
Deflection

Reduce support tickets

Scope conversations precisely with full user context so more issues resolve in AI and fewer escalate to humans.

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Support
CSAT

Improve CSAT

Deliver relevant, consistent support informed by what users have actually done in your product.

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Support
Agent Copilot

Human handoff with full context

When the AI can’t resolve it, hand it off to a human with everything they need to pick up where the agent left off.

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Conversion
Trials

Convert trial and anonymous users

Help prospects find value during evaluation, with behavior-aware chat that knows what they’ve explored.

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Email

Personalization

Behaviorally personalized email

Turn each session into email that reflects what the user actually did β€” β€œyou finished steps 1 and 2, here’s what’s next” β€” written into your existing Customer.io or Klaviyo flow.

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SEE IT IN ACTION

The end result, live

This is what your users experience once Autoplay is integrated β€” a real product, guided in real time. First up: a social media scheduler.
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πŸ—“οΈ Demo Β· Social media scheduler