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Back to Use Cases
FOR CX & SUPPORT AGENCIES
ONBOARDING
RESOLUTION
EVERY ACCOUNT

You make your clients’ CX better.
We make that easier.

The agent you deploy for a client knows the help centre and the chat — not what the user is doing in the product. Autoplay gives it that missing half: the screen they’re on, the step they gave up on. Same tools, better onboarding, better answers.

HOW IT WORKS

Three steps, on top of
the stack they already have.

1
CONNECT
One connection

To the product analytics your client already runs — PostHog, Amplitude, Datadog, FullStory. Nothing to rebuild, about an hour of engineering.

2
SEE
The agent gets context

The screen the user is on, the step they abandoned, what they asked before, and what the agent already did for them.

3
ACT
It onboards and resolves

It walks new users to their first win and answers support questions with the situation in front of it — inside the tool you already deployed.

WHAT CHANGES

The same agent,
doing a better job.

01
It can onboard, not just answer
A help-centre bot can only reply to what someone types. New users don’t know what to type — they just leave. Once the agent can see the product, it knows who is stuck and can step in first.
IN PRACTICE
WITHOUT AUTOPLAY
A new user opens the dashboard, doesn’t know where to start, and gets a link to the docs.
WITH AUTOPLAY
The agent sees they never finished setup and offers to walk them through it.
02
More resolved on the first reply
Most chatbots answer the question that was typed, not the one that was meant. Give the agent the page, the last click and the recent errors, and first responses start landing — which is the number your client judges you on.
IN PRACTICE
WITHOUT AUTOPLAY
“It isn’t working.” The agent asks three clarifying questions before it can help.
WITH AUTOPLAY
The agent already knows which screen failed and what the user tried before.
03
Handoffs your team can pick up cold
When a conversation escalates, the human inherits a transcript, not a situation — so the user repeats themselves and CSAT drops. Autoplay passes the product context along with the conversation.
IN PRACTICE
WITHOUT AUTOPLAY
“Can you tell me again what you were trying to do?”
WITH AUTOPLAY
The human opens with what the user tried, what was suggested, and what they turned down.
04
One setup you reuse on every account
A new client normally means rebuilding the same thing against a different stack. Autoplay sits on top of whatever they already run, so the standard you set once is the standard every account gets.
IN PRACTICE
WITHOUT AUTOPLAY
A bespoke build for each client, every time.
WITH AUTOPLAY
The same layer and the same playbook, live in days.
Works on top of whatever each client already runs.

Autoplay is a layer, not a replacement. Nothing to rip out, nothing to migrate — so the setup you build once travels to the next account.

Intercom
Zendesk
Fin
Crisp
Dify
Botpress
FOR AGENCIES
Show your clients what better CX looks like.
One layer on top of the stack you already run — better onboarding, better answers, on every account.
Talk to us